Privacy Policy for GuildPixel.com
1. Introduction
GuildPixel (“we,” “our,” or “us”) is committed to preserving and safeguarding the privacy and personal data of our users. We understand the importance of transparency and trust in the digital environment and are dedicated to ensuring that all personal data is collected, processed, and protected in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). We strive to maintain the highest standards of privacy and security when handling personal information provided by users of our website, available at guildpixel.com.
2. Scope of This Policy and Data Controller Role
This Privacy Policy applies to all visitors, users, and others who interact with guildpixel.com (“the Website”). GuildPixel is the data controller responsible for the processing of your personal data within the meaning of applicable data protection laws.
This Policy outlines how personal data is collected, used, stored, shared, and safeguarded when you browse the Website or engage with our services. By accessing or using guildpixel.com, you acknowledge that you have read and understood this Policy.
3. Categories of Personal Data We Process
We may collect and process the following categories of personal information:
a. Usage Data
This includes data about how you use the Website, such as IP address, browser type, operating system, referral URLs, language settings, pages viewed, duration of visits, and interaction paths.
b. Account Data
Information provided upon account creation or profile registration including your full name, billing/shipping address, email address, and phone number.
c. Profile Data
Details related to your interactions with guildpixel.com, including your preferences, browsing behavior, purchase history, and activity logs.
d. Communication Data
Data arising from customer support queries, contact form submissions, and any other correspondence between you and us. This includes the contents of communications and any files or attachments shared.
e. Technical Data
Information pertaining to your devices and system settings including screen resolution, hardware identifiers, time zone, browser plug-ins, and platform specifications.
f. Transaction Data
Includes details of payments made and/or received, billing records, shipping details, and other information necessary to fulfill product purchases or service agreements.
g. Preference Data
Records concerning your marketing preferences, newsletter subscriptions, product interest selections, or consent to receive communications.
4. Legal Bases for Processing Personal Data
We process your personal data based on one or more of the following legal grounds:
– Consent: When you have affirmatively agreed to our processing activities in writing or electronically (e.g., subscribing to newsletters).
– Contractual Necessity: When processing is necessary to perform a contract or to take steps at your request prior to entering into a contract.
– Legal Obligation: Where processing is required to comply with relevant laws and regulations.
– Legitimate Interests: When processing is necessary for our legitimate interests, provided that such interests are not overridden by your fundamental rights and freedoms. Examples include enhancing user experience, fraud prevention, and analytics.
5. Your Rights
As a data subject under GDPR and CCPA, you have the following rights, subject to applicable conditions and limitations:
– Right to Access: You may request access to the personal data we hold about you.
– Right to Rectification: You can request corrections or updates to your personal information.
– Right to Erasure: You may request the deletion of your data under certain circumstances (“right to be forgotten”).
– Right to Restrict Processing: You may request the restriction of how your data is processed.
– Right to Data Portability: You can request to receive your data in a structured, commonly used and machine-readable format.
– Right to Object and Withdraw Consent: You may object to the processing of your data or withdraw consent at any time, without affecting the lawfulness of prior processing.
To exercise any of the above rights, please contact us at [email protected].
6. Security Measures
We maintain comprehensive data protection and cybersecurity measures to safeguard your information, including but not limited to:
– SSL encryption for data transmission
– Secure firewalls and intrusion detection systems
– Role-based access controls and authentication mechanisms
– Regular data backups and secure storage
– Employee confidentiality agreements and privacy compliance training
We strive to mitigate any unauthorized access, disclosure, alteration, or destruction of your personal data.
7. International Data Transfers
Where necessary, we may transfer your data to countries outside the European Economic Area or your home jurisdiction. Such transfers will only occur where adequate safeguards are in place, consistent with the GDPR and other applicable frameworks. These may include:
– The use of Standard Contractual Clauses (SCCs) approved by the European Commission
– Transfer to countries that provide an adequate level of data protection
– Explicit consent from the data subject (where applicable)
8. Data Retention
We retain personal data for no longer than is necessary for the purposes for which it was collected, including compliance with legal or regulatory obligations, dispute resolution, and the enforcement of agreements. Data retention timeframes are outlined below:
– Usage and Analytics Data: Retained for up to 25 months
– Account and Profile Data: Retained for active account duration and up to 7 years thereafter, subject to account deletion requests
– Transaction Data: Maintained for up to 7 years in accordance with taxation and accounting requirements
– Communication Data: Stored for up to 3 years for quality assurance and case tracking
– Marketing and Preference Data: Retained for up to 2 years after last interaction or until preference is updated
9. Cookie Policy
GuildPixel.com uses cookies and similar technologies to enhance your browsing experience and gather analytics data. We use the following categories of cookies:
– Essential Cookies: Required for website functionality and user navigation.
– Functional Cookies: Remember user preferences to optimize usability.
– Analytics Cookies: Collect aggregated data on site performance and visitor behavior.
– Performance Cookies: Help us improve loading speeds, resource usage, and responsiveness.
These cookies may be set by us or third-party service providers (e.g., analytics platforms or payment processors).
10. Cookie Management and Compliance with GDPR & CCPA
We provide a cookie management tool that allows users to accept, decline, or customize cookie settings. When you visit guildpixel.com for the first time, you will be prompted to review and provide consent for non-essential cookies in compliance with GDPR. CCPA users can opt-out of the “sale” or “sharing” of personal information through a clearly marked preference option.
You may also manage cookies via your browser settings, but doing so may impact site functionality.
11. Protection of Children’s Data
GuildPixel.com and its services are not intended for children under the age of 13. We do not knowingly collect, process, or store personal data of children. If we become aware that personal information has been collected from a minor without parental or guardian consent, we will promptly delete such information. Parents or legal guardians may contact us at [email protected] to request deletion.
12. Policy Updates and Notification
We may revise this Privacy Policy to reflect changes in legal requirements, our services, or data processing practices. All updates will be posted on this page, and material changes may be communicated through appropriate channels such as email or banners on the Website. Continued use of guildpixel.com constitutes acceptance of any updates.
13. Contact Us
If you have any questions, privacy-related concerns, or requests regarding this Privacy Policy or our data practices, please contact:
GuildPixel
Email: [email protected]
We are committed to maintaining compliance with all applicable data protection regulations and respecting your privacy preferences. Please contact us directly should you have any concerns or require additional information.