Privacy Policy - Guild Pixel

1. Introduction

At Guild Pixel, we are committed to safeguarding the privacy and protection of personal data. Respecting your trust is central to our values, and we adhere strictly to data protection principles established by global regulatory frameworks, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you use our website, available at guildpixel.com.

We are fully committed to maintaining transparency and accountability in all data processing activities and ensuring that your privacy rights are upheld at all times.

2. Scope of the Policy and Data Controller Role

This Privacy Policy applies to all visitors, users, and others who access or interact with guildpixel.com (“Website”). This Policy governs all personal data collected through our Website or other related communication channels.

For the purposes of the GDPR and other relevant data protection laws, Guild Pixel is the data controller of your personal data. If you have any questions or requests regarding our handling of your data, you may contact us at [email protected].

3. Categories of Data Processed

We collect, use, store, and transfer various categories of personal data to enhance our services and maintain compliance. The categories of data we process include:

a. Usage Data
Information about how you use guildpixel.com, such as browser types and versions, IP addresses, operating systems, referral sources, pages viewed, session details, and platform interactions.

b. Account Data
Data provided during registration or signup, including full name, postal address, email address, and telephone number.

c. Profile Data
Details regarding user preferences, purchase histories, on-site behaviors, account settings, and engagement with specific features or content.

d. Communication Data
Records of your communications with us, including support inquiries, feedback, correspondence history, and contact form submissions.

e. Technical Data
Device-related information including device type, operating system, hardware settings, time zone, language preferences, and system configurations.

f. Transaction Data
Details related to purchases, payments, invoice records, delivery information, billing addresses, and payment confirmation status.

g. Preference Data
Marketing and communication preferences, product and service interests, opt-in/opt-out consents, and notification settings.

4. Legal Bases for Processing

We process personal data only where lawfully permitted under applicable data protection legislation. The primary legal bases include:

– Consent: Where you have explicitly granted permission for specific data processing activities.
– Contractual Necessity: Where processing is necessary to fulfill our contractual obligations with you.
– Legitimate Interest: Where we have a lawful interest in processing data, and such interest is not overridden by your rights and freedoms. For example, fraud prevention, security, or service improvements.
– Legal Obligation: When processing is necessary for compliance with a legal requirement.

5. Your Rights

Subject to applicable data protection laws, you have the following rights:

– Right of Access: Obtain confirmation whether we process your personal data and receive a copy of such data.
– Right to Rectification: Request corrections to inaccurate or incomplete personal data.
– Right to Erasure: Request deletion of your personal data when processing is no longer necessary or unlawful.
– Right to Restrict Processing: Limit the processing of your personal data under certain circumstances.
– Right to Data Portability: Receive your personal data in a structured, commonly used, machine-readable format and transfer it to another controller.
– Right to Object: Object to processing based on legitimate interests or direct marketing.
– Right Not to be Subject to Automated Decision-Making: You have the right not to be subject to decisions based solely on automated processing, including profiling, which significantly affects you.

You may exercise your rights by contacting us at [email protected]. We reserve the right to verify your identity before fulfilling such requests.

6. Security Measures

We employ stringent measures to ensure the confidentiality, integrity, and availability of personal data:

– Data encryption for information in transit and at rest.
– Role-based access controls and secure authentication to restrict unauthorized access.
– Routine system audits, monitoring, and controls to prevent data breaches.
– Regular backups and disaster recovery procedures.
– Staff training and confidentiality agreements to foster data protection awareness.

7. International Transfers

Personal data collected on guildpixel.com may be stored or processed in jurisdictions outside of your own. When transferring personal data internationally, we employ appropriate safeguards including:

– The use of Standard Contractual Clauses (SCCs) approved by the European Commission.
– Compliance with regional laws and privacy regulations.
– Additional technical and organizational protections where required.

8. Data Retention

We retain personal data only as long as is necessary for the purposes outlined in this Privacy Policy. Typical retention terms include:

– Usage and Technical Data: Retained up to 24 months for performance monitoring and analysis.
– Account and Profile Data: Retained as long as your account is active or up to 5 years post-deactivation.
– Transaction Data: Retained for a period of 7 years for legal accounting and tax compliance.
– Communication and Preference Data: Retained for up to 3 years after the last interaction.

When no longer required, data will be securely deleted or anonymized consistent with industry standards.

9. Cookie Policy

Guildpixel.com uses cookies and similar technologies to enhance user experience and analyze website traffic. Categories used include:

– Essential Cookies: Necessary for platform functionality and access to core features.
– Functional Cookies: Enable enhanced personalization and site preferences.
– Analytics Cookies: Collect aggregate data on how users navigate and interact with the Website.
– Performance Cookies: Monitor performance metrics and site responsiveness.

10. Cookie Management & Compliance with GDPR and CCPA

Visitors to guildpixel.com are presented with a cookie consent banner to provide or modify preferences in accordance with GDPR and CCPA standards. You may accept or reject non-essential cookies at any time and adjust browser settings to refuse cookies.

We seek explicit consent before placing or reading non-essential cookies, and we uphold consumers’ right to opt out of targeted advertising and profiling based on cookie data.

11. Special Protections for Children Under 13

Guild Pixel does not knowingly collect or solicit personal data from individuals under the age of 13. If we learn that we have inadvertently collected personal data from a child under 13, we will take immediate steps to delete such information. If you believe we may have collected such data, please contact us at [email protected].

12. Policy Updates & User Notifications

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any material changes will be posted prominently on guildpixel.com. We encourage users to review this page periodically. Where required, we will proactively notify you of significant updates.

13. Contact

If you have questions, concerns, or requests regarding this Privacy Policy or the way your personal data is handled, please contact us at:

Email: [email protected]
Website: https://guildpixel.com

We reaffirm our commitment to full compliance with all applicable privacy laws and to your right to transparency, control, and protection of your personal information.